Information We Collect
When you contact us, we collect the information you give us directly. That includes your name, phone number, email address, service address, and details about your toilet repair needs.
When you browse our website, we automatically collect certain technical information. This includes your IP address, browser type, device type, pages you visit, and the date and time of your visit.
How We Use Information
We use your contact details to schedule your toilet repair appointment, send confirmation messages, and follow up after the job is done. We also use your information to provide accurate estimates and answer your questions.
We use website data to improve our site, understand which pages are helpful, and make it easier for Littleton homeowners to find our services. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking tools to remember your preferences and measure site activity. Cookies are small text files stored on your device that help the site work better for you.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us at (720) 894-1003 for service.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to understand how visitors use our website. These tools collect data like page views, time on site, and referral sources. The data is aggregated and does not identify you personally.
We may also use third-party scheduling or communication tools to manage appointments and send reminders. These providers only access the information needed to perform their services for us.
Data Sharing and Disclosure
We share your information only when it is necessary to run our business or comply with the law. For example, we may share your address and repair details with a technician dispatched to your home.
We may disclose information if required by law, such as in response to a court order or to protect the safety and rights of our customers, our team, or the public. We never sell or rent your personal information.
Data Retention
We keep your personal information for as long as we need it to provide services, maintain accurate records, and meet legal or accounting requirements. When your information is no longer needed, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons. You can make this request by calling or emailing us using the contact details below.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access for team members, and using trusted service providers.
No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please contact us directly.
User Rights
You have the right to ask what personal information we hold about you, request a copy, and ask us to correct or delete it. You can also opt out of marketing messages at any time.
To exercise any of these rights, contact us at (720) 894-1003 or send us an email. We will respond promptly and help you with your request.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new policy on this page with a new effective date.
We encourage you to review this page occasionally so you stay informed about how we protect your information.
Contact Information
If you have questions about this Privacy Policy or how we handle your information, reach out to Toilet Repair Pros. We are happy to help.
Call us at (720) 894-1003, email us, or send a message through our website. We serve Littleton, Colorado, and nearby areas.